LOYALTY PROGRAMME MANAGEMENT

Manage Your Programme
Without Disrupting Your Marketing Team

Programme strategy and ongoing marketing support at every stage of the customer journey.

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Trusted by top reccuring revenue brands to get more customers & increase retention.

Your Loyalty Programme
Has No ROI If Your Customers Don’t Use It

Even the best rewards without ongoing communication & strategic use of incentives lead to:

Low member acquisition

Low redemption rate

Low activation rate

High churn rate

You need a robust incentive-based strategy & ongoing communication

But Hiring an In-House Team is Just Too Expensive

Strategy
Design
Support
Development
Management

Hassle-Free Customer Loyalty Programme Launch & Management

Everything you need to launch and manage a successful loyalty programme.

Programme Consulting

Our experts offer best practices and recommendations for for programme design and launch.

Marketing Design

Get all your programme assets designed to feel like an ‘in-house’ solution: from platform to email campaigns.

PROGRAMME STRATEGY

Roadmap Your Customer Loyalty Programme Towards Success

Our team of marketing experts tailor loyalty programme functionalities and conditional rewards to your business goals and target audience.

Design Programme Structure

Decide which type of loyalty programme (point-based, tiered, referral, earn & burn) will work best for your business.
Select Rewards & Incentives

Find the right partners and select offers that will be relevant to your customers.
Define Communication Strategy

Decide which communication channels you’ll use to reach your customers

PROGRAMME CUSTOMISATION

Create a Seemless
On-Brand Experience

Customise programme visuals, communications and platform interfaces to ensure that the loyalty programme aligns with your brand identity.

Platform
Offers
FAQs
Emails

PROGRAMME CAMPAIGNS

Promote Your Loyalty Programme with Compelling Content

Launch Campaigns

Our team uses targeted communications proven to encourage commercially desirable levels of uptake.
Onboarding Campaigns

Our team will send out onboarding emails inviting new customers to sign up for a loyalty programme.
Ongoing Campaigns

Announce new offers and seasonal promotions to encourage customer engagement.
Triggered Campaigns

Incentivise customers to take desirable action, such as a subscription renewal or a referral.

PROGRAMME OPTIMISATION

Improve The Performance Of Your Loyalty Programme Over Time

Our team of experts continuously analyses and improves the programme. Meanwhile, ML algorithms monitor real-time campaign data and optimise performance using auto-adjustments.